Terms of service

These Terms of Service apply to the website and online services provided by The Jewel House. By accessing our website or placing an order, you agree to be bound by the following terms.

1. Business Information

The Jewel House
Trinity St
Dorchester
DT1 1UB
United Kingdom

Tel: 01305 264098
Email: thejewelhouse@outlook.com

We are a UK-based business operating under the laws of England and Wales.

2. Products & Descriptions

We make every effort to ensure that product descriptions, specifications, and pricing are accurate at the time of publication. However:

  • All items are subject to availability.

  • Many items are antique or pre-owned and may show age-related wear.

  • Measurements and weights may vary slightly.

  • We reserve the right to correct errors or update information without prior notice.

Product descriptions should be relied upon as the primary representation of each item.

3. Imagery & AI-Generated Content

Some product or promotional images may be enhanced or created using artificial intelligence (AI) tools. While we aim to represent items as accurately as possible, minor variations in appearance, colour, or detail may occur.

Screen settings and lighting conditions may also affect how items appear. If you require further clarification before purchasing, please contact us directly.

4. Pricing & Payment

  • All prices are displayed in GBP (£).

  • Prices may change without notice.

  • Payment must be received in full before dispatch.

  • We reserve the right to cancel orders in cases of pricing errors or suspected fraudulent activity.

If an order is cancelled by us, any payment received will be refunded in full.

5. Orders & Contract Formation

An order is not legally binding until it has been accepted and dispatched by us. We reserve the right to:

  • Refuse or cancel any order at our discretion

  • Request identity or payment verification for high-value purchases

6. Delivery

Delivery timeframes are estimates and not guaranteed. We are not responsible for delays caused by couriers or events outside our control.

Risk in the goods transfers to the customer upon confirmed delivery.

7. Returns

Returns are governed by our separate Returns & Refund Policy. Customers are responsible for complying with the conditions set out in that policy.

8. Bespoke, Custom & Altered Items

Bespoke, customised, resized, engraved, or otherwise altered items are non-returnable unless faulty. Once specifications are approved, they are considered final.

9. Repairs & Services

All repairs, engraving, re-threading, resizing, battery replacements, strap fitting, and related services are carried out with reasonable care and skill. However:

  • Items are accepted at the customer’s risk.

  • We are not liable for pre-existing damage, structural weaknesses, or undisclosed prior repairs.

  • We are not responsible for consequential loss arising from repair work.

Estimates may change if additional issues are identified during inspection.

10. Limitation of Liability

To the fullest extent permitted by UK law:

  • Our total liability shall not exceed the purchase price of the item or service provided.

  • We are not liable for indirect, incidental, or consequential losses.

  • Nothing in these terms excludes liability for death or personal injury caused by negligence, or for fraud.

11. Intellectual Property

All website content, including images, branding, text, and design, remains the property of The Jewel House and may not be reproduced without written permission.

12. Privacy

We handle personal data in accordance with UK data protection legislation. Please refer to our Privacy Policy for further details.

13. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.