Shipping policy

At The Jewel House, we aim to dispatch all online orders securely and promptly using trusted Royal Mail services.

UK Shipping Options

Royal Mail Tracked & Signed 48

  • £5.75 for orders under £100

  • Free for orders over £100

  • Fully tracked and requires a signature on delivery

Royal Mail Special Delivery

  • £9.25

  • Next working day delivery (when dispatched in time)

  • Fully tracked, signed for, and insured

Shipping options are available at checkout.

Dispatch Times

Orders are typically dispatched within standard working days (Monday–Friday, excluding bank holidays). During busy periods, dispatch times may vary slightly.

Delivery Responsibility

  • A signature may be required upon delivery.

  • Risk transfers to the customer once the item is confirmed as delivered.

  • Please ensure your delivery address is correct at checkout, as we are not responsible for delays or losses caused by incorrect details.

If you have specific delivery requirements, please contact us prior to placing your order on 01305 264098 or thejewelhouse@outlook.com.

We currently ship within the United Kingdom. For international enquiries, please contact us directly.